Organizational Culture Transformation — The School of Manners - Andreea Stefanescu

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(Some posts deserve a reminder… for those that missed this I also took the opportunity to learn about alt text so hopefully more people will be able to read and learn from this 🙏🏻❤️ thank you for your support as always)

When I became an et

It’s ok “let customers be wrong” sometimes.
I said it. Yes. Me, after 14 years spent in service, after 5 years training people across hospitality industries.
Did I teach techniques around dealing with “the customer is always r

❌This is not a post about Hostessing Etiquette.
❗️This post is about welcoming a fresh perspective into our lives.

Whenever I do consultancy or mentorship, I see clients always mention this: “how come all these years and I missed this?!”

While certain manners are universal across cultures, etiquette is not universal. Multinational organizations, people traveling or dealing with others from other cultures, subcultures within their own culture even…. See politeness through the s

We've all been rejected at one point or another — whether it be from a new love interest, a job we applied to, a group of friends…Whichever kind of rejection you're facing, the fact of the matter is that 𝐫𝐞𝐣𝐞𝐜𝐭𝐢𝐨𝐧 𝐡𝐮𝐫𝐭𝐬⁣
⁣

Unfortunately rudeness springs from a sense of entitlement more than from lack of knowledge. In the awareness of not knowing, there is still the desire to learn and improve, there is still caring about others. But in entitled snobbery there is only o

Overlooking bad manners on a first date is like strapping yourself to a ticking bomb.

Rudeness is not related to who is the person directed towards, is about the person itself and what they hold inside themselves.

In today’s increasingly mor

Happy Common Courtesy Day!

manners are like the air in your tires. You might not care it’s there until it’s gone and missing.

Unfortunately, common courtesy are much too often overlooked as unessential knowledge, or perhaps things &ldq

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